Job Overview
We are looking for a Senior Jira Administrator to own and scale Jira as an enterprise delivery platform supporting a 700–1000+ user organization. This role ensures Jira enables reliable delivery, automation, reporting, and data integrity across Engineering, Game Design, Art, QA, Product, and Delivery teams.
This is a platform ownership role, not basic system administration.
Key Responsibilities:
1. Jira Platform Ownership & Governance
Own Jira (Cloud or Data Center) as a business-critical platform
Define and enforce standards for workflows, schemes, permissions, and project structures
Ensure Jira performance, stability, and scalability at enterprise scale
Balance team autonomy with global governance and consistency
2. Automation & Workflow Enablement
Design and maintain advanced Jira automations
Eliminate manual delivery tracking and coordination
Continuously improve workflows to support predictable delivery and quality
3. Reporting, Metrics & Data
Build and maintain delivery and executive dashboards
Ensure accuracy and consistency of Jira data across teams
Enable reporting on delivery predictability, throughput, dependencies, and readiness
Partner with Delivery and Leadership to define meaningful metrics
4. Data Extraction & Integrations
Enable Jira data extraction via APIs, plugins, or BI integrations
Support historical analysis, forecasting, and cross-initiative insights
Manage Jira integrations with tools such as Confluence, Git, CI/CD, and test management systems
5. Plugins, Support & Enablement
Evaluate, implement, and maintain Jira Marketplace plugins
Provide Tier-3 Jira support for complex issues
Train and enable PMs, DMs, Tech Leads, and power users
Maintain Jira usage guidelines and best practices
Required Qualifications:
5+ years of Jira Administration experience in large organizations
Proven experience supporting hundreds of users and complex project setup
Expert knowledge of Jira workflows, permissions, automation, and reporting
Strong experience with Jira data extraction and APIs
Solid understanding of Agile and scaled delivery models
Preferred
Experience in iGaming, gaming, or regulated environments
Scripting experience (e.g. ScriptRunner, Groovy)
Experience integrating Jira with BI or data platforms
